The Council of Hotel and Restaurant Trainers (CHART) announces details of its upcoming Hospitality Training Conference, scheduled for March 1-4, 2008, at Minneapolis' The Depot Hotel.

The company outlined its goals for the upcoming year at its North American Convention in Montreal, Oct. 14-17.

All 204 properties across the U.S. and Canada are being outfitted with video iPods.

The Wisconsin-based hotel group has selected ERC Dataplus' Selectech Workforce Management System to support its recruiting and employee selection process.

The eight steps to hotel reservation sales success Jul 2, 2007 By: Doug Kennedy

After the initial exposure to sales training, implement these components to keep your team on the road to continuous reservations sales excellence.

Trainers are unique individuals in the hotel business. Often, they have put in their time in the trenches, starting out as hourly workers and moving up through the ranks as departmental trainers or human resources generalists to training managers of entire properties.

Build a community that will nurture and grow your company's culture Jun 18, 2007 By: Renie Cavallari

Communities are bigger and more powerful than functional teams. They serve a long-term purpose as the ?fertilizer? for company culture. Here are six pillars for strong community building.

Employee performance: Continuous, constructive feedback yields results Jun 18, 2007 By: Jeanne d'Orleans

The level of an associates' performance is directly related to the quality, timing and frequency of their manager's constructive communication with them. Find out how managers can improve their communication skills to motivate and retain valuable people.

The summit met June 4-6 at United Nations headquarters in New York, under the theme "Globalization and Diversity: Unleashing the power of diverse workers, suppliers and customers."

The MGM Mirage chairman and c.e.o. accepted the Global Diversity and Innovation Award on behalf of the company's 70,000 employees at the U.N.'s World Diversity Leadership Summit in New York.

The landscape seems to be changing for union representation in the hotel industry. What this means remains unclear.

Consultant's Corner: Relationship audits help revenue bloom Jun 4, 2007 By: Rob Hunden

Are your key managers hurting your business? They might be if you have not reviewed your community relationships. Owners are not always aware of the relationship "decisions" their management team makes that can impact business and community good will. Just as an internal financial audit can expose areas of weakness, a relationship audit can expose areas of weakness that impact top-line revenue.

Hoteliers representing various segments of the lodging industry joined Secretary of Commerce Carlos Gutierrez on a conference call to talk about the need for immigration reform and the current state of debate in Congress.

Build a sustainable training culture Jun 4, 2007 By: Doug Kennedy

There's always a valid reason that there just isn't time to schedule training this week, this month, this season. The reality is, if you're aiming for excellence, the best time for training your staff is right now. Check out these suggestions on how staff training can be built into every shift, every day, in coordination with traditional classroom training.

More than 160 spa executives worldwide attended the first-ever Global Spa Summit at the Waldorf=Astoria.

The Embassy Suites Washington D.C. - Convention Center hosted President Bush so he could view a demonstration of the Basic Pilot/Employment Eligibility Verification System.

The sale or transfer of unionized properties presents special labor and employment law problems and is often confusing, particularly regarding the perceived binding effect of successorship clauses contained in collective-bargaining agreements covering employees of the seller. Here is a breif summary of the rules of the game under th eNational Labor Relations Act.

The hotel will conduct its second year of management workshops on diversity, coaching, delegation and other business topics.

The symposium, held May 3 in North Miami, Fla., was organized around the theme "Transforming Minds."

Six leaders of the nation's largest lodging companies have joined together to urge the government to end the comprehensive immigration reform impasse.