If you're a hotel asset manager looking
to maximize revenue across channels and enhance
the overall value of your property, be sure
to avoid these five frequent mistakes: Mistake #1. Not knowing your market
share compared to your competitors'. When the tide comes in, all the boats rise
together. If your revenues are going up, those
of your competitors most likely are, too. If
their numbers are rising at a higher rate than
yours are, a sudden turn in the market can
sink your ship. Information is now ample to
analyze the competition, research and review
market trends, gauge your recent market performance,
understand the relative value of your asset,
and determine the potential for upside growth. Mistake #2. Not ensuring rate parity
across all distribution channels. In today's multi-channel marketing world,
strictly ensuring rate parity across all marketing
channels and maintaining a best-rate guarantee
are critical to promoting direct bookings.
Consumers are exposed to dozens of online travel
channels and can shop multiple sites quickly.
If your hotel's rates are different on every
channel, it might cause confusion and consumers
might buy through the lowest rate channel or
choose to book another hotel altogether. Rate-shopping
tools can help you identify rate discrepancies,
and pricing opportunities, wherever your property
is presented, from travel Web sites and brand
sites to the Global Distribution Systems. Mistake #3. Depending too much on third-party
distribution channels. When the Internet emerged as a new travel
distribution tool, many hotels became too reliant
on third parties. A strong brand Web site can
help reduce reliance on third parties and take
back control of your pricing, brand promise,
customer relationships and ultimately, profitability. Integrating
a state-of-the-art booking engine into your
hotel Web site can power your site's room reservation
functions by creating an easy-to-use and interactive
booking environment-one that readily converts
lookers to bookers. Rich digital content can
provide a wider selection of hotel amenities
and services, enabling guests to customize
their stay through add-ons and upgrades. The
goal should always be a balanced distribution
strategy anchored on growing hotel direct bookings
and making the Web site your hotel's key distribution
channel. Mistake #4. Missing out on the power
of search engines Getting your Web site in front of consumers
requires a combined and aggressive search engine
optimization and pay-per-click marketing strategy.
Search engines are the most effective and most
used means for prospective customers to find
your Web site. An aggressive SEO strategy is
needed to position your hotel Web site at every
point of contact with potential Internet bookers.
It can ensure your hotel Web site ranks high
on the search results page for key search terms.
Plus, PPC gives you added page presence, increasing
your visibility in the most viewed areas of
the page and driving traffic directly to your
site--where you can convert shoppers into real
revenue. Mistake #5. Failing to optimize business
mix for profitability. Your hotel's inventory is its greatest asset.
Failing to sell to the right guests through
the right channels will result in less profit.
Understanding demand from all available channels
is a key to achieving a successful business
mix. Overselling to lower-rated customers in
one segment to fill rooms-and then turning
around to sell very high rates to the general
public-often results in empty rooms and less
profit. Consumers will tell you what the value
of your property is, test the market, measure
the result and retest. Steer clear of these five common mistakes! A
strategic approach with the right combination
of intelligence and e-marketing tools can help
you generate demand, drive long-term profitability,
and maximize return on investment for hotel
owners. |