MIAMI BEACH, Fla. (August 5, 2008) - South Beach's iconic Loews Miami Beach
Hotel has been awarded Hotel Partner of the Year by Bank of America. The
prestigious award recognizes a hotel that provides outstanding service and
dedication to the Bank of America programs, which there are hundreds of each
year all over the country.
Loews Miami Beach Hotel under the leadership and commitment of Associate
Director of Conference Services, Tony Selby, planned, strategized and
executed a total of four programs for Bank of America and BCD M & I
associates including the 1000 person March 2008 conference.
"It is a thrill to receive this recognition from such a prominent company,"
said Shawn Hauver, Managing Director, Loews Miami Beach Hotel. "Our entire
team was heavily involved in the Bank of America programs and I want to
thank them all, without their hard work and dedication this honor would not
have happened."
The Partner of the Year Award is based on a list of criteria which hotels
not only need to meet but to exceed. Other hotels considered for the Partner
of the Year Award included Loews Coronado Beach Resort & Spa, El
Conquistador in Puerto Rico, Ritz Carlton South Beach and the Ritz Carlton
Laguna Niguel.
Loews Miami Beach Hotel - flaunting a "SoBe style" fusion of cosmopolitan
and Art Deco influences - creates beachfront elegance for the authentic hip,
showcasing 790 stylish rooms and suites, more than 65,000 square feet of
meeting and function space, a palm tree lined promenade, sparkling pool,
Elemis Spa and Fitness Center and the famous Emeril's Miami Beach
Restaurant. For more information, call Loews Miami Beach Hotel at
305-604-1601 or visit www.loewshotels.com.
Photo Caption: Shawn Hauver, Managing Director Loews Miami Beach Hotel; Jack
Adler, President, Loews Hotels; Kevin Cronin, Senior Vice President,
Recognition and Rewards, Bank of America; David King, Regional Vice
President, Operations, Loews Hotels; Tony Selby, Associate Director
Conference Management, Loews Miami Beach Hotel.
For more information contact Sarah Murov, Director of Public Relations
smurov@loewshotels.com
Bank of America Hotel Partner of the Year Criteria:
A strategic partner that delivers superior service to Bank of America, BCD
M&I, and the Bank of America associates on the trips.
A partner that adds value and displays teamwork and trust both on their
internal teams and in their interactions with Bank of America, BCD M&I and
any other contracted suppliers. (An example might be a hotel that takes
great care of our Travel Directors and makes their life a little easier and
more comfortable so the Travel Directors can focus on assisting the
associates)
A partner that strives to deliver an excellent associate experience above
all else.
A partner that anticipates needs rather than simply reacting to requests.
A partner that continually provides creative approaches to seemingly
standard program elements.
A partner who handles problem resolution and service recoveries with the
utmost care and resolves them in a timely manner, preferably with a solution
that is a win/win and leaves everyone with a positive reflection on the
instance.
A partner who goes above and beyond...not just at the level of our main
contacts & resources, but deep within the organization. A DMC where the
drivers are all smiling and cheery, or the person loading the bus hears
someone say they have a cut on their hand and manages to get a band-aid for
them. A hotel where the person vacuuming the hallway is approached by
someone looking for the rest-room stops what they are doing and walks the
associate to their destination.
A partner who instills in their organization the importance of calling our
associates by name at every given point. This adds such a personal touch to
the experience, and since the associates are almost always wearing name
badges it becomes easy to say "Good Morning, Ms. Johnson" instead of simply
"Morning".
Most of all, a partner that remembers the goal is to ensure everyone has a
good time and a great experience. The associates, most of all...but also the
Bank of America staff, our Travel Directors, BCD M&I staff, our production
team, our photography team, everyone!