Loews Miami Beach wins Bank of America's award - Hotel & Motel Management
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Loews Miami Beach wins Bank of America's award

H&MM Week In Review

MIAMI BEACH, Fla. (August 5, 2008) - South Beach's iconic Loews Miami Beach Hotel has been awarded Hotel Partner of the Year by Bank of America. The prestigious award recognizes a hotel that provides outstanding service and dedication to the Bank of America programs, which there are hundreds of each year all over the country.

Loews Miami Beach Hotel under the leadership and commitment of Associate Director of Conference Services, Tony Selby, planned, strategized and executed a total of four programs for Bank of America and BCD M & I associates including the 1000 person March 2008 conference.

"It is a thrill to receive this recognition from such a prominent company," said Shawn Hauver, Managing Director, Loews Miami Beach Hotel. "Our entire team was heavily involved in the Bank of America programs and I want to thank them all, without their hard work and dedication this honor would not have happened."

The Partner of the Year Award is based on a list of criteria which hotels not only need to meet but to exceed. Other hotels considered for the Partner of the Year Award included Loews Coronado Beach Resort & Spa, El Conquistador in Puerto Rico, Ritz Carlton South Beach and the Ritz Carlton Laguna Niguel.

Loews Miami Beach Hotel - flaunting a "SoBe style" fusion of cosmopolitan and Art Deco influences - creates beachfront elegance for the authentic hip, showcasing 790 stylish rooms and suites, more than 65,000 square feet of meeting and function space, a palm tree lined promenade, sparkling pool, Elemis Spa and Fitness Center and the famous Emeril's Miami Beach Restaurant. For more information, call Loews Miami Beach Hotel at 305-604-1601 or visit www.loewshotels.com.

Photo Caption: Shawn Hauver, Managing Director Loews Miami Beach Hotel; Jack Adler, President, Loews Hotels; Kevin Cronin, Senior Vice President, Recognition and Rewards, Bank of America; David King, Regional Vice President, Operations, Loews Hotels; Tony Selby, Associate Director Conference Management, Loews Miami Beach Hotel.

For more information contact Sarah Murov, Director of Public Relations smurov@loewshotels.com

Bank of America Hotel Partner of the Year Criteria:

A strategic partner that delivers superior service to Bank of America, BCD M&I, and the Bank of America associates on the trips. A partner that adds value and displays teamwork and trust both on their internal teams and in their interactions with Bank of America, BCD M&I and any other contracted suppliers. (An example might be a hotel that takes great care of our Travel Directors and makes their life a little easier and more comfortable so the Travel Directors can focus on assisting the associates) A partner that strives to deliver an excellent associate experience above all else. A partner that anticipates needs rather than simply reacting to requests. A partner that continually provides creative approaches to seemingly standard program elements. A partner who handles problem resolution and service recoveries with the utmost care and resolves them in a timely manner, preferably with a solution that is a win/win and leaves everyone with a positive reflection on the instance. A partner who goes above and beyond...not just at the level of our main contacts & resources, but deep within the organization. A DMC where the drivers are all smiling and cheery, or the person loading the bus hears someone say they have a cut on their hand and manages to get a band-aid for them. A hotel where the person vacuuming the hallway is approached by someone looking for the rest-room stops what they are doing and walks the associate to their destination. A partner who instills in their organization the importance of calling our associates by name at every given point. This adds such a personal touch to the experience, and since the associates are almost always wearing name badges it becomes easy to say "Good Morning, Ms. Johnson" instead of simply "Morning". Most of all, a partner that remembers the goal is to ensure everyone has a good time and a great experience. The associates, most of all...but also the Bank of America staff, our Travel Directors, BCD M&I staff, our production team, our photography team, everyone!

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Source: H&MM Week In Review,
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