The Ritz-Carlton brand is evolving to make
each experience unique to the hotel’s
location, according to Jerry Landeck, a senior
partner at Gencom Group, which has developed
seven Ritz-Carlton properties, three of which
are under construction. “Places like West Caicos [where a property
is under construction] have their own history
and culture, their own incredible environment
and design influences that are derived from
all those external influences,” he said. He also cited the company’s Kapalua,
Maui, property, which will reopen in December
after a $91-million renovation to make it more
reflective of its lush surroundings. “We’re repositioning to make it
relevant to Hawaii so there’s no doubt
when you close your drapes the place you are
in,” Landeck said. This extends beyond the design experience. “Our clients are demanding more experiential
elements in the resort,” he said. “We’re
providing experiences for kids and teens with
an environmental education center that puts
kids in touch with the rainforest, tidal pools,
ocean activities. We’ll provide opportunities
for families to plug in to community rather
than being an enclave separate from the community.” Working with restaurant designers to make
the dining experience more relevant is another
aspect of the brand’s evolution. It’s necessary because “people
have choices, they can go outside the hotel,” Landeck
said. The Ritz-Carlton Hotel Co. also is opening
signature restaurants with restaurateurs including
Wolfgang Puck, Gordon Ramsey and Laurent Tourondel. “It creates a lot more excitement and
brings popular dining under the Ritz-Carlton
roof,” said Simon Cooper, president and
c.o.o. “It’s about unique, memorable
and personal experiences. We do great dining
rooms, but that may not have as much interest
as going down to a Spago.” |